Software Support Executive eDevTech Jobs Karachi | Jobscannerpk

Software Support Executive eDevTech Jobs Karachi Details:

Job Title:Software Support Executive
Sector:Technology
Organization:eDevTech
Job Type: Permanent
Qualification:BS in Computer Science/Software Engineering
Experience:2-3 years
LocationKarachi
Last date to apply05 November 2021
Send Resume at:[email protected]
Subject Line:Software Support Executive
Official Site:www.edevtech.com

Software Support Executive eDevTech Jobs Karachi Description:

  • Providing training to end user
  • Addressing customers queries/issues, follow-up with customers and collecting feedbacks
  • Provide support to client related to software products
  • Understand and map the software process with client requirement
  • Taking ownership to customer issues reported and seeing problems through to resolutions
  • Research and identify solutions to software issues
  • Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
  • Properly escalate unresolved ussues to appropriate internal teams (e.g software developers)
  • Provide prompt and accurate feedback to customers

Software Support Executive eDevTech Jobs Karachi Requirements:

  • BS in Computer Science/Software Engineering or any other relevant IT field
  • Proven work experience of 2-3 years as Technical Support Engineer role
  • Hands-on experience with Windows OS environments
  • Ability to diagnose and troubleshoot basic technical issues related to software products
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving, verbal and written communication skills

Software Support Executive eDevTech Jobs Karachi Benefits:

  • Market competitive salary
  • Medical coverage including OPD
  • Annual increments
  • Bi-annual bonus
  • Peaceful professional and open environment
Software Support Executive eDevTech Jobs karachi

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